A timeout occurs because communication cannot be established between a terminal that is trying to access DataSpider Studio for Web and a server on which DataSpider Server is installed.

 

In the past cases, this problem occurred due to communication restrictions such as firewalls, routers and security software.

 

 

Start your browser on a server that has DataSpiderServer installed, and then please run DataSpider Studio for Web.

 

If it does not appear, it is a possibility that DataSpiderServer is not running so please check the process status. If the process is running, please check the workaround "3." because the browser may not support Silverlight.

 

If it does display, this problem is terminal-dependent. Please isolate the problem with other tools in the workaround "2."

 

Please check whether it is possible to connect to WebConsole from a terminal in which the error occurred. If the connection cannot be made, communication cannot be performed with the specified port on a server and a terminal. (The port, in this case, is the "port number" specified in the DataSpiderServer settings)

If you can connect with WebConsole, the problem may be dependent on Studio for Web. Please check the check items on the next section.

 

Please make sure that a web browser that is used for Studio for Web is listed on the support web browser listed in the help.

 

If it is not listed, please use the listed web browser and confirm that the error is resolved. If the problem occurs even with the listed web browser, please send the information listed below to the support desk

 

 

Please inform us of the DataSpider Servista version and both service pack and patch that are applied to DataSpider.

 

About service packs and patches, they are output to "Patch Information Tab" of "Version information" of the control panel. Please either send a screenshot of this or a copy & paste of the content.

 

Please send us screenshots of the web browser and the error.

 

Please tell us the time that the error occurred. This information is required for us to check the log files described in the next section.

 

Please send the following log file:

$ DATASPIDER_HOME / server / logs / server.log

$ DATASPIDER_HOME / server / logs / server.log.n (n: integer)

$ DATASPIDER_HOME / server / logs / server.error.log

 

Reference information

 

･[Support Platform and Support Web Browser]-[Studio for Web Support Platform and Support Web Browser]