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  • No : 30659
  • Open Date : 2019/08/30 15:48
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[DataSpider Servista] Checklist when the Installation Fails with the Installer.

The following conditions must be met for a successful installation:
  • Memory required for processing can be secured.
  • The disk space required for processing can be secured.
  • Security software does not impose restrictions on processes or deployed files
In the past case, there was a case where installation failed when the above conditions were not met. Please refer to the following for details:
Category : 

Answer

 
  • Common Points
When the installation is executed, the installation log is output to the following:
 
DataSpider_Servista_x.x_Install_MM_dd_YYYY_hh_mm_ss.log
(x.x: contains the installed version)
 
Please check the above and check if there is an error message or not.
  • When "OutOfMemoryError" is output
There is a possibility of insufficient memory in the heap area of the JVM.
Please check the following:
  1. The memory area of the Installation destination
As the recommended minimum configuration of the installation guide, the memory capacity is specified as follows. If the memory capacity is insufficient, please increase the capacity.
  • Windows x64 version / Linux x64 version: 2GB or more
  • Windows x86 version / Linux x86 version: 512MB or more
  1. Maximum limit of memory
When installing on a Windows server OS or a Linux environment, there may be a maximum limit to the memory that can be used by Java processes. Please make sure that there is no memory limitation to be used for each process.
  1. Effects of anti-virus software
If anti-virus software is installed, it may be possible that anti-virus software is consuming a large amount of memory for a moment due to the launch of a Java program. Please stop the anti-virus software temporarily before starting the installer.
  1. Number of temporary files
The installer acquires file information of the directory specified by java.io.tmpdir upon installation. If a large number of files already exist in the directory specified by java.io.tmpdir, obtaining this file information may cause an out-of-memory error.
 
Please check the number of files in the folder indicated by java.io.tmpdir from the installation log. If a large number of files exists, please delete temporary files and reduce the number of files. ※In the past case, about 1 million files existed.
 
  • When "Java (TM) Platform SE binary has stopped working" is output.
The monitoring software may have had an impact. Please check the following.
  1. Stop monitoring software
In the past case, software to acquire operation logs was installed and the user used for installation was set as the target user for acquiring logs. Please stop the monitoring software temporarily, or use a user not subject to log acquisition.
 
  • When other errors or errors are not output
We will investigate the detailed situation. Please refer to the next section “Information Needed for Investigation” to obtain a DEBUG mode log and send it.
 
  1. DEBUG log
In order to start the installer in the DEBUG mode, please execute the installer while holding down the CTRL key. Apart from the installation screen, the console is displayed and the details are output. Please paste the output contents into a text file etc. and provide it to us.
  1. Environmental information
Please provide the environment information of the installation destination.
*OS information, memory usage, etc.

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